• What should I do when I receive a Jessup product?

    Please check carefully whether the received product is same as what you ordered. If you receive a wrong product, damaged product, or partial shipment of your order, please immediately contact the store to obtain after-sales support.
    We apologize for the inconvenience to you in case anything happens like this.

  • What should I do when there is a quality problem of the product?

    Whether you use Jessup products first time or you are Jessup products enthusiast, you will face the following condition: there will be some hair loss or slightly color fading when you first time wash the makeup brush.

    This is normal phenomenon. However, if this situation continues during the subsequent use, then it is a quality problem. Please contact the seller or Jessup company after-sales customer service.

    Jessup provides you up to 6 months quality assurance.

  • How can I get more information about Jessup products?

    Wecan visit Jessup's official website at http://www.jessupbeauty.com or follow Jessup Instagram ID: Jessup beauty and any other our social media to get the latestproduct information and promotional information.

  • How Do I Cleaning My Brushes?

    a. professionalbrushes need professional cleaning.
    Cleaning your brushes on a regular basis will keep them smooth andtidy, remove
    color and in-depth bacteria and avoid irritated skin and break outs.

    b. cleaning of natural hair brushes

    Natural hair needs especially careful cleaning – treat it like itwas your own hair. After cleaning, reshape and let it dry upside down to avoidany water remaining in the ferrule. Professional brush soaps and mild hairshampoos will work perfectly as a cleanser.
    c. makeupartist tip
    A drop of conditioner works great as an extra treatment for supersoft brushes.

    d. cleaning of synthetic hair brushes

    Synthetic hair is easy to clean. All your brushes need a deep andintense cleaning on a regular basis. Brushes for cream and liquid products suchas foundation or concealer should be spot cleaned more often in order to keepthem sanitized and free from bacteria. The ideal cleanser to remove anybacteria are alcohol based formulas.

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